Privacy Policy

Last Updated: July 7, 2026

Rose City Drug and Alcohol Detox Center of Portland ("Rose City Detox," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at rosecitydetox.com or contact us about our services.

Because we provide addiction treatment and detoxification services, some of the information we handle is protected under the Health Insurance Portability and Accountability Act (HIPAA) and 42 C.F.R. Part 2 (federal confidentiality regulations for substance use disorder records). This policy describes our practices for website and general contact information. Your clinical treatment records are governed by a separate Notice of Privacy Practices provided to you at the time of admission.

1. Information We Collect

Information you provide directly:

  • Name, phone number, and email address submitted through our contact or admissions inquiry form
  • Information shared in phone or email communications with our staff
  • Insurance information provided during the admissions intake process

Information collected automatically:

When you visit our website, we automatically receive certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on each page
  • Referring website or search terms that brought you to our site
  • Device type and operating system

This information is collected through cookies and similar tracking technologies and is used solely to understand how visitors use our website so we can improve it.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry about admissions or treatment services
  • Schedule consultations and coordinate care
  • Verify insurance coverage
  • Improve our website and communications
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. HIPAA and 42 C.F.R. Part 2

Rose City Detox is a HIPAA-covered entity. Any protected health information (PHI) created or received in connection with your treatment is handled in accordance with our Notice of Privacy Practices, which you receive at the time of admission.

Federal law (42 C.F.R. Part 2) provides additional protections for substance use disorder treatment records. We will not disclose that you are or have been a patient at Rose City Detox, or any information about your treatment, without your written consent except as permitted by law (for example, in a medical emergency or as required by a court order).

4. Cookies

Our website uses cookies — small text files stored on your device — to analyze traffic and improve your experience. We use Google Analytics to understand aggregate visitor behavior. No personally identifiable information is included in this data.

You can disable cookies in your browser settings at any time. Doing so will not affect your ability to access our website, but some features may not function as intended.

5. Third-Party Services

Our website may use the following third-party services, each governed by their own privacy policies:

  • Google Analytics — website traffic analysis
  • Google Business Profile — business listing and reviews

We encourage you to review the privacy policies of any third-party services you interact with.

6. Data Retention

We retain contact and inquiry information for as long as necessary to respond to your inquiry and for a reasonable period thereafter. Clinical treatment records are retained in accordance with Oregon state law and applicable federal regulations.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, contact us using the information below.

If you are a current or former patient, your rights regarding your clinical records are described in our Notice of Privacy Practices.

8. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Rose City Drug and Alcohol Detox Center of Portland12711 SE Holgate BlvdPortland, OR 97236Phone: 503-919-3199Email: billy@rosecitydetox.com